Our client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events.

You Will…

• Provide customer onboarding
• Organize and coordinate exceptional training experiences both over the web and in-person
• Focus on monitoring customers at risk of cancelling
• Partner and work closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty
• Produce and conduct customer reviews; building engaged relationships with customers to ensure our client is supporting them in their business goals
• Act as a liaison between internal teams to ensure customer needs are being met
• Including: coordinating amongst implementation, sales, marketing, finance, and product teams.
• Problem-solve and analyze data to gain clear insights for customer success
• Keep consistent and organized documentation on our clients’ Customer Relationship Management System.
• Manage your work and collaborate in a highly organized and proactive fashion to drive best practices
• Work with budgets to deliver on company metrics
• Communicate brand/products effectively and clearly both cross-functionally and externally

You Have…

• Experience planning and managing revenue-generating events (weddings, meetings, parties, corporate events, etc.)
• Account Management/Client Excellence experience (Call Centre or other)
• Strong empathy for customers and their success
• Strong leadership abilities; can recruit and manage people for events
• Have mad computer skills - especially online collaboration tools (e.g.,Trello, airtable, Google Docs, etc.)
• Excellent communication skills - phone, email and video chat
• Ability to present on video/webinar as well as to MC live events

You...

• Can work remotely and travel for occasional events (you live in GTA preferably)
• Are extremely organized
• Love inspiring others to succeed
• Are continuously learning
• Have a “never-say-never" attitude
• Are a problem solver

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them and earning yourself a $500 referral fee!

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